Learning disabilities
Person-centred support, decision-making, positive risk-taking and opportunities to participate in everyday community life.
SOCIAL CARE CONSULTANCY
Build a care service.
Change what’s possible.
From your first idea to a service ready to open, I help you build the company, people and partnerships that outstanding care needs.
Boston MurraySocial care consultant
Founder · Boston Model of Care
Founder · Boston Model of Care
For founders
Build from the beginningFor care providers
Strengthen what you deliverFor property partners
Turn a place into a home
Build from the beginningFor care providers
Strengthen what you deliverFor property partners
Turn a place into a home
THE BOSTON MODEL OF CARE
A strong service starts
with the person.
Everything follows.
A building is only the beginning. Policies need to work in practice. Technology should give people more choice. And a care business needs a clear purpose beyond opening its doors.
My approach brings these pieces together: the people you support, a workable service model, a capable team, the right environment and governance that holds it all together.
01
Choice & independenceSupport that helps people shape their own lives, relationships and place in their community.
02
Practical, person-centred systemsClear responsibilities, useful records and processes staff can understand and follow.
03
Technology with a purposeDigital inclusion and tools that support communication, confidence and everyday independence.
SPECIALIST EXPERTISE
Understand the person.
Design better support.
Autism
Communication, sensory needs, predictable routines and environments shaped around the individual, including transition into adult services.
Mental health
Support models that recognise mental health alongside other needs, with thoughtful risk planning, staff support and coordinated professional input.
Expertise grounded in specialist service leadership, Shared Lives, adult safeguarding and supporting young people into adult life.
HOW I CAN HELP
From a blank page
to a clear way forward.
One focused piece of work or support across the whole journey. The starting point is your ambition, your responsibilities and the people your service will support.
01Build a social care company
Turn an early idea into a practical operating model. Define your purpose, who you will support, how the service will work and what must be in place before launch.
- Service concept, scope and development roadmap
- Company setup planning, roles and governance
- Staffing model, recruitment and induction planning
- Operational budgets, referral pathways and launch priorities
02CQC registration & readiness
Practical support to prepare a coherent application and a service that is ready to operate. The documents, people and proposed delivery model need to tell the same story.
- Registration route and regulated-activity scoping
- Application preparation and statement of purpose
- Policies, procedures and governance evidence
- Nominated Individual and Registered Manager interview preparation
CQC makes all registration and rating decisions. Consultancy supports preparation; it cannot guarantee approval, a timeframe or a rating.
03Care providers & property partnerships
Help care operators, developers and property management companies work towards the same service vision, with clear responsibilities from the outset.
- Match the proposed service model to the property opportunity
- Develop operator and property-partner briefs and introductions
- Clarify operational, housing and care responsibilities
- Coordinate the right planning, legal and property specialists
04Operational quality & digital systems
Build the everyday systems behind a consistent service, so staff know what to do and managers can see what needs attention.
- Policy implementation and staff acknowledgement journeys
- Safer staffing, training and compliance workflows
- Audit schedules, action tracking and management oversight
- Digital records, accessible communication and independence-focused technology
CARE × PROPERTY × PEOPLE
The right partners.
The right environment.
A shared purpose.
Residential care, supported living and community support require different arrangements. I help partners understand the model they are building before decisions about property and operations become difficult to change.
Discuss a service or property opportunity ↗CARE PROVIDERPeople, practice & leadership
AT THE CENTREThe person.
Their life.
Their choices.
Their life.
Their choices.
PROPERTY PARTNEREnvironment & housingGOVERNANCEResponsibility & quality
One clear service model. Responsibilities understood.
Residential care
Accommodation and care brought together in a planned, appropriately registered service.
Supported living
People’s own homes, with genuine choice and clear separation between housing and care arrangements.
Community support
Support that helps people build confidence, relationships and independence where they live.
A PRACTICAL WAY TO WORK TOGETHER
Clarity at every stage.
A defined scope, useful deliverables and an agreed next step. Support can be a short review, a project or ongoing consultancy.
- 01
Understand
Your aims, the people you want to support, your resources and the decisions ahead.
- 02
Shape
A service model, responsibilities and a realistic plan for people, property and operations.
- 03
Build
The application evidence, policies, workforce processes and systems needed to put the plan into practice.
- 04
Prepare to deliver
Review readiness, address gaps and support the transition into day-to-day operation.
MEET BOSTON
Experience in care.
Ideas that move it forward.
I’m Boston Murray, a social care consultant with a background in specialist care management, Shared Lives, safeguarding and digital inclusion.
I work with people who want to create services with substance: thoughtful support, capable teams and the systems to make it work. I can help you build from scratch, strengthen an existing service or bring a care and property partnership into focus.
My work has also included helping young people with autism access education, employment and community opportunities, and developing approaches to technology that enable greater independence.
Talk to Boston ↗SELECTED CAREER EXPERIENCE
Registered Manager experience
Managing a specialist autism and complex-needs care service, including staff development, safeguarding and multidisciplinary reviews.
Leadership across multiple areas
Cluster management, person-centred planning, safeguarding and coordination with local authorities and other agencies.
People, opportunity and inclusion
Adult safeguarding training and post-16 education leadership supporting young people with autism and additional needs.
The Boston Model of Care
Project work exploring how technology can support choice, confidence and practical independence.
PRACTICAL IDEAS. OPEN TO MORE PEOPLE.
Care technology.
Made to be shared.
I build practical tools as well as service models. My aim is to keep accessible communication and useful digital care systems within reach of the people and smaller providers who need them.
A FREE STARTING POINT FOR YOUR TEAM
Your own
staff portal.
A clear journey from joining to confident practice.
Explore the same kind of staff journey I built for Pro Care: a welcoming dashboard, induction tasks, clearly named documents and private policy acknowledgements.
Create a free Substrate company workspace, add your own handbook and policies, then invite your team. The example uses fictional people and original sample text; Pro Care’s documents and records stay private.
Free pilot. A verified account is needed for your own workspace. Add documents you have permission to host. Live-data suitability and operational checks remain your organisation’s responsibility.
EXAMPLE CARE TEAMStaff portal
FICTIONAL PREVIEW
Welcome, Alex.
Your next step, clearly set out.
1 / 2Reading acknowledged0 / 3Induction tasks
Welcome handbookVersion 1.0 · Example reading copyRead again
Reporting routesVersion 1.0 · Awaiting readingOpen & read
Private acknowledgements · Your company’s own content
- 1. Create & verifyRegister, verify your email, sign in and choose New company.
- 2. Make it yoursAdd your company name, your approved documents and your induction tasks.
- 3. Invite your teamAdd staff records, create private invitations and assign reading to joined members.
COMMUNICATION · FREE TO USE
4Oli.
More ways to say what matters.
A picture-and-word communication tool for adults and children. Build a message, use quick sentences and personalise a board around the person.
- Separate adult and child starting boards
- Communication symbols and whole-sentence shortcuts
- Personal words, pictures and board settings
- Can be added to a phone or tablet’s home screen
Speech depends on compatible local device voices. Personal boards stay in that browser; export a backup to keep your changes. Choose and practise a suitable layout with the person using it.
PROVIDERS · FREE PILOT
Substrate.
The people and practice behind care.
A developing digital care record and workforce platform. My aim is a functioning, free option that helps smaller providers spend less time on administration and more time supporting people.
SeedsStaff records, compliance checks and rotas.
WaterCare plans, visits, care notes and follow-up actions.
Providers can create their own company workspace, with staff and manager access. Company records are separated by access controls.
Pilot status: start with fictional records. Live-care readiness, recovery and real-account workflows still need validation. Each provider must assess privacy, security and operational suitability before using real care data. Current free hosting limits apply; unrestricted capacity or permanent free infrastructure is not promised.
Explore the tools. See how I approach a problem.These projects demonstrate my approach to accessible communication, practical care systems and independence. The tools are available without buying consultancy. If your organisation needs help designing and implementing its own workflows, let’s talk.
A FEW USEFUL ANSWERS
Before we begin.
Can you help if I’m starting from nothing?
Yes. We can begin with your idea, define the people and needs you want to support, then work through the service model, company setup planning, registration readiness, workforce and launch requirements. Scope and fees are agreed before work starts.
Do you work with property developers and managing agents?
Yes. I can help shape a service brief, connect care and property partners and clarify responsibilities. Property suitability, planning, fire safety, accessibility, leases and legal arrangements need the relevant qualified specialists.
Is supported living the same as a residential care home?
No. The care, accommodation and contractual arrangements differ. Establishing the right model early helps partners understand registration requirements and protects people’s choice and control. Read CQC’s explanation ↗
Where do you work, and how are fees agreed?
I’m based in London and can discuss projects across England, remotely or on site by arrangement. After an initial conversation, I’ll propose a scope, deliverables and fee. No fees or commitments are created by sending an enquiry.
LET’S MAKE THE NEXT STEP CLEAR
You bring the vision.
Let’s build the plan.
Starting a service, strengthening a provider or exploring a property opportunity? Tell me where you are and what you want to achieve.
Email Boston ↗Enquiries for Boston Murray · Boston Model of Care
London · Projects across England